Turn down услуга в отеле

What is a Turndown Service at a Hotel?

In a hotel, a turndown service is the preparation of a room for a guest to sleep in by slightly turning back the comforter on the bed, turning down the lights, and so on.

Turn-down service is performed in the early evening and might include drawing down the drapes and putting out the light. Turndown service or evening service is one of the most important services provided by the housekeeping department.

It is such a sophisticated service that would not cost a hotel, motel or cruise ship much, but it is always guaranteed to get ultimate guest satisfaction. The concept of turndown service was developed to provide a soothing homey environment for guests to return to in the evening. Turndown or evening service begins at 6 PM and it continues until completed.

The primary purpose of providing such service is to ensure that guests enjoy the highest level of comfort before and during sleep. Turndown service that used to be reserved for VIP guests, now has become quite an obligatory routine service for all guests.

Some hotels provide on request, some charge for it and some provide only to VIP guests. Turndown service is more common in luxurious hotels, resorts and cruise ships. Also note that hotels that offer this service usually have turndown attendants who are specialized in this service.

In some hotels, a turndown room attendant on night shift may need to serve close to 20 rooms per hour. It simply entails that a turndown attendant might only get 5 minutes to arrange a guest’s room. Turndown attendants are expected to be very well looked, skilled, professional, observant and quite silent by nature to avoid troublesomeness to guests.

Duties and responsibilities of a turndown attendant tend to vary a little bit in different establishments but few are most common like turning down the bed sheets, placing a complementary chocolate or candy mint on the pillow may be with a card saying

“Have a pleasant night sleep and a good day tomorrow” and also placing the doorknob morning breakfast card, replenishing fruit basket with fresh fruits, filling the ice bucket, leaving a fresh towel and last but not least ensuring there is a glass and bottle of water for night.

For resort hotels or cruise ships, room attendants may deliver a card with the following day’s weather forecast printed along with description of following days special activities or events.

Turndown Service Procedures for Hotels

Turn-down service involves preparing a room for the night so that a client feels at home and can easily go to bed upon returning to his room. In some hotel training manuals, you may see that some people prefer to clean everything first and then start turning down bed. However, here is an A to Z turndown service procedure for most hotels:

Get Prepared

Entering the Guest Room

Turn Down the Bed

Arrange Turndown Amenities

Clean the Room

Make the Guest Bathroom Neat & Tidy

Create Pleasing Atmosphere

The Last Check

Exit the Room

Take Note on Assignment Sheet

Developing your hotel revenue management requires new measures to be adopted for the purpose of customer satisfaction. While hotel marketing and revenue management can be complex, there are many low-cost and effective strategies you can use in your hotel business.

It really doesn’t cost much to operate turndown service regularly. So if your property has those capabilities then go for it. After all, turndown service is a great way to achieve guest satisfaction.

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Вечерний сервис (Turn down service)

Чем выше категория средства размещения, тем больше внимания уделяют заботе о гостях. Вечерний сервис номера предусматривает подготовку номера к ночному отдыху гостя. Процедура уборки продумывается досконально, чтобы все предметы в номере были максимально удобно расположены для гостя во время его отдыха.

Согласно Приказу Ростуризма N 35 от 2011 г. услуга «вечерний сервис», обязательна для гостиниц 4* и 5*.

Данная услуга предоставляется в интервале между 18.00 и 21.00.

Каждая горничная получает индивидуальный лист-задание. В вечернюю смену на горничную распределяют больше номеров (примерно 20), чем в текущую уборку (12-17 номеров). В забронированных на вечерний заезд номерах вечерний сервис стараются сделать до приезда гостей. Многие гости, особенно бизнесмены, возвращаются в гостиницу поздно после напряженного рабочего дня и в убранном днем номере, вечерний сервис горничная делает быстро. В данных ситуациях подготовить номер ко сну опытная горничная может за 2-4 мин., когда все ее действия отработаны до автоматизма.

Предлагаю вариант стандарта вечернего сервиса.

1. Уборка осуществляется между 18.00 и 21.00.

2. Если на дверях номера табличка «Не беспокоить», следует повесить на ручку двери карточку, предлагающую вечерний сервис номера в удобное для гостя время, с указанием номера телефона старшей горничной.

3. Покрывало отогнуть или убрать в шкаф на антресоль.

4. Отогнуть угол одеяла с той стороны, с которой предпочитает спать гость под углом 45° (30°).

5. Положить бланк заказа завтрака на соответственное стандарту место (на подушку, на тумбочку, на отогнутый уголок одеяла).

6. Положить шоколадку (витамины) на соответственное стандарту место (на подушку, на тумбочку, на отогнутый уголок одеяла).

7. Разложить прикроватные коврики и тапочки.

8. Аккуратно закрыть шторы.

9. Включить прикроватные лампы.

10. Развернуть ТВ в сторону кровати.

11. Пульт управления ТВ положить на прикроватную тумбочку.

12.Разместить на прикроватной тумбочке специальную карточку «Спокойной ночи и приятного сна» с прогнозом погоды на следующий день.

13. Освободить мусорное ведро от мусора.

14. Освободить и вымыть пепельницу.

15. Сделать легкую уборку, все вещи поставить на свои обычные места.

16. Аккуратно сложить одежду гостя.

17. Аккуратно расставить обувь по парам.

18. Недопустимо прикасаться к деньгам и ювелирным украшениям, документам, рукописям гостя.

19. Обновить письменные принадлежности.

20. Убрать из номера использованную посуду.

21. Аккуратно сложить газеты и журналы.

Итак, комната подготовлена к отдыху гостей.

1. Заменить использованные полотенца.

2. Вымыть или заменить стаканы.

3. Заменить использованные туалетные принадлежности.

4. Аккуратно расставить туалетные принадлежности гостя.

5. Вымыть раковину, ванну, унитаз.

6. Проверить чистоту зеркала.

Во время вечернего сервиса не используют пылесос, т.к. это может помешать отдыху гостей.

В случае, если гости в номере и отказываются от вечернего сервиса, горничной следует предложить им конфеты и пожелать спокойной ночи.

Гости отеля высоко оценят заботу, внимание и созданный комфорт.

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Was is turndown service?

Asked by: Trenton Koelpin II

The turn-down service involves preparing the room for the night so that a client feels at home and can easily go to bed upon returning to his room. The turn-down service is always carried out between five and nine P.M. just before the client returns for the night.

What does turndown service mean?

In the hospitality industry, turndown service refers to the practice of staff entering a guest’s room and «turning down» the bed linen of the bed in the room, preparing the bed for use. . Some hotels have more elaborate turndown services, such as bed-time stories for children and cocktails served to couples.

How will you perform the turndown service?

In a hotel, a turn-down service is the preparation of a room for a guest to sleep in by slightly turning back the comforter on the bed, turning down the lights, and so on. Turn-down service is performed in the early evening. The turn-down service will also pull the drapes and put out the light.

What is the origin of turndown service?

The turndown service (TDS) has existed in some form almost as long as luxury travel itself. It traces its origins back to the 18th century, when the wealthy made long journeys across Europe – or “Grand Tours” – accompanied by their servants.

What does a turndown attendant do?

A Turndown Attendant is responsible for cleaning and stocking guest rooms and providing turndown service in the hotel’s continuing effort to deliver outstanding guest service and financial…

Housekeeping | Evening Turndown Service | turndown service in housekeeping | turndown service

16 related questions found

Who performs turndown service?

A chamber maid or room attendant can prepare up to 10 turn-down services per hour.

What is a turndown job?

To satisfactorily perform routine housekeeping tasks in guest rooms, including vacuuming, mopping, dusting, and straightening; cleaning and disinfecting bathrooms; replacing linens and towels; and replenishing amenities. . To assist, as directed, to perform housekeeping duties in the laundry.

What is second service?

Second service is normally carried out in an occupied room at. any time in a day if the guest requests to clean the room again. Only. light cleaning is done in such cases.

Do you tip turndown service?

USA Today: $2 to $5 per night. A $2 to $3 tip is more common for a moderate hotel or smaller room, while $5 is acceptable for luxury accommodations. . Leave an envelope or note to make it clear the cash is in fact a tip. $1-2 for evening turndown service, left on top of a pillow or with a note.

What is the meaning of butler service?

The butler is a designated person to assist you with all of your hospitality needs. They can arrange for certain menu items, unique cleaning and care of your room, tour arrangements, etc. . Usually you have a daytime and an evening butler to take care of your various needs/requests.

What time is turndown service?

Turn down service is . They come into your room late afternoon early evening and turn your bed down. You know pull the blanket back so you can just slip in at night, They leave a chocolate on pillow and give you yet more clean towels if you need them.

How do you do a turndown service at home?

1. Turn down your bed. .
2. Put a glass of water on your bedside table. .
3. Tidy up a little. .
4. Draw your shades or curtains. .
5. Dim the lighting. .
6. Finishing touches that are personal to you include slippers to slide into next to the bed, your favourite lightly scented spray on the pillows.

What is master key in hotel?

c) Pass key/Master key:- This is generally issued to Deputy Housekeeper /Assistant Housekeeper. This key allows access to all the room in all the floors of a hotel which is not double locked. It enables Assistant Housekeeper to check any room at any time at random.

What is turndown service sandals?

To help make this the most memorable trip ever, Sandals wants to celebrate your marriage with a special wedding gift, the Free Honeymoon Package. . A special turndown service that includes flower petals on your bed on the first evening of your honeymoon.

What is evening service in housekeeping?

require an evening service which mostly, involves preparing the. room for the guest to sleep comfortable for the night and it should be. done prior to the guest retiring for the night. In this service, the bed is. made for night, the room is cleared and soiled bath linen is replaced.

What is the difference between OOO and OOS?

Out of Order (OOO) is typically used when a room is being renovated, undergoing repairs, or cannot be used. . Out of Service (OOS) is used to place a room in short term maintenance mode.

How much do movers get tipped?

A general rule of thumb is to tip $4 to $5 per hour per mover or to tip between 5 and 10% of the total move cost. For example, if you are planning to spend $1,000 on your move, you might tip between $50 and $100 and divide it evenly between the team helping with your move.

Do I tip my house cleaner?

If you received good service, it’s a good idea to tip between 15-20% of the rate you pay, and you can tip a little on the higher end if you feel that your cleaner did an exceptional job or if you asked them to complete an especially dirty project.

Do you tip Merry Maids?

Do you tip Merry Maids? The tip is not included in your service payment. If you’d like to tip your house cleaning specialist, you can tip in cash or tip through the mobile app.

What is dirty dozen in housekeeping?

Dirty Dozen: A Checklist of 12 areas ( 12 number hidden inside) identified in guestrooms that GRA’s attention & Tend to accumulate dust. These are mostly hidden from the guest eyes.

How do you clean a vacant room?

1. Collect the soiled linen and throw in the linen bag.
2. Make the bed, follow the bed making procedure.
3. Perform dusting of the room.
4. Vacuuming of carpet and the upholstery maintenance.
5. Clean Bathroom.

What is due out in hotel?

Due out: The room is expected to become vacant after the following day’s checkout time. . Checkout: The guest has settled his or her account, returned the room keys, and left the hotel. Late Check-out: The guest has requested and is being allowed to check out later than the hotel’s standard check-out time.

What is Floor attendant?

A floor attendant is a title that may refer to a variety of positions, depending on the industry. In retail, floor attendants answer questions about products and handle customer sales in a retail store. . All these roles require excellent customer service skills.

What is room attendant?

The Room Attendant is one of the most critical roles in the Hotel as they create a clean and orderly environment for our guests. The Room Attendant is responsible for general cleaning and maintenance duties, which may include: vacuuming, dusting, item washing, trash collecting and proper sorting.

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